Problem with Customer Balance.

Question:

I recently posted a payment through the Receive payment window. Somehow I got the amount in the system twice because when I go to my receivables report, it is showing up a negative balance due. I have tried repeatedly to change the payment, delete it, etc. I always get an error message that I have to delete it from the deposit before I can delete the payment. I go the deposits and delete it and it takes it out of my check register, where it is only recorded once. Then I go back to receivables and it is still showing up a negative….HELP!

Answer:

This sounds strange. The only possibility that I can think of is that the payment was applied to the invoice and not deposited in the bank. While at the same time an additional deposit, or maybe the same deposit was applied to the customer and deposited in the bank. If this were the case, the customer would show a credit balance…which your customer does. When you go to “Make Deposits” is the amount still waiting to be deposited…or is that amount in undeposited funds?

You will need to search through the “Receive Payment” transactions to see where the amount was applied twice.